Currently, they have an overall rating of 4 out 5, with nearly 70% of customers rating them as ‘Excellent.’ There are lots of delighted mentions of the quality glassware and incredible customer service. Marijuana is a Schedule 1 Controlled Substance under the Controlled Substance Act (21 U.S.C. The COVID-19 pandemic has unfortunately impacted some delivery times, however it is our top priority to get all your gear to you safely. It was very discreet and nicely packaged. Hi Camp, thanks for your honest feedback on your purchase! Please check your email, our team just sent you an update as well as a little something extra for all your trouble! The Company reserves the right to revoke consent to link to the Site at any time in its sole discretion, either by amending these Terms or through other notice. Acknowledgement Love it and will use Smoke Cartel again for future purchases. SMOKES CARTEL RETURN POLICY Please take care when leaving the Site to visit a third-party website. I submitted a ticket to Smoke Cartel, but there was no follow up. I placed an order on Oct 5th. Contact Us. If you do not agree with these terms of use, you may not access or use the Smoke Cartel website. Shop for glass water bongs, dab rigs, hand pipes, vaporizers and other smoking accessories. When I received my order in early November, there was a crack on the glass attachment. How do you ship your packages? Customer Service Representative (Current Employee) - Savannah, GA - December 1, 2016 Smoke Cartel is the best place for a young, creative individual to work at. I live in a RV. In mid-July 2020, PSN had the pleasure of conducting an exclusive interview with Smoke Cartel Inc. (OTCMKTS: SMKC).In this interview, you find out how Smoke Cartel is growing, what motivates the company and what are the biggest highlights, developments and obstacles the business has faced since it was founded in 2013. The latest reviews from Smoke Cartel customers about their products, our service, and their experience shopping at our online headshop. I could have easily gone to a shop or ordered from another source. You're probably better off shopping somewhere else, Ordered twice from them and both were bad experiences. Smoke Cartel Reviews. Super disappointing. Read about their experiences and share your own! Intoxicating effects of marijuana and marijuana products may be delayed up to two (2) hours. Overall I think this is a quality site I just was not impressed with this particular rig. I reached out to customer service 2x and they got back to me with an out of sorts response just letting me know my order was delivered. I need unbreakable gear. And the only time it seems that pushed them to work so fast was when I got tired of waiting and emailed for a refund and two days later now my package is on its way. I submitted a claim, but it was denied as my claim fell out of the allotted timeframe, which was not true (I submitted the claim within 30 days, and the policy states all claims must be submitted within 60 days). Smoke Cartel has been a premier online smoke shop since 2012, and is always the “best head shop near me.” Its customer service experts deliver premium glass bongs, dab rigs and hand pipes of all stripes, vaporizers, wax pens and other cool counterculture tools. Can you cancel my order? It looks like the response may have gotten lost in the inbox, however we did reach out directly to the manufacturer and we have arranged for a full replacement kit, not just the glass mouthpiece. Great sitewide experience but some more pictures and a bit more detail about the products would be helpful. It has been 4 days now. Frequently asked questions and customer support documentation for Smoke Cartel Online Headshop Hi Lucas! Last updated on June 4, 2020 The Company provides a wide variety of high quality products, reliable customer service, and rapid dependable shipping. As long as your piece hasn't been used, we accept returns and exchanges for 30 days after your order is placed. Happy smoking! Please reach out to our support team with your order number and a video of the defect if you're able. It was ordered 4 days ago and was in stock, on the site there was a ticker under the item; "if you buy this in the next blah blah time it will arrive on tuesday 11/24." We look forward to helping you out. Any cause of action or another claim with respect to the Site must be commenced within one year after the cause of action or claim arises. These Terms of Use (“Terms”) govern your access to and use of this website (“Site”), made available to you by or on behalf of the company, a Colorado corporation, and its subsidiaries and affiliates (“Lifted,” “we,” “us,” or “our”). By using the Smokescartel.com you agree that you have read and understand and agree to the Terms and Conditions of use as well as our Privacy Policy. The internal percolator on the glass broke as well the after I bumped it and it tipped over. Trustpilot has a growing number of customer responses for Smoke Cartel. CBD, Pet Care. If you do not have a free account set up with us, you’ll need to create one before proceeding. How do I clean my vape coils? In case you do encounter issues with using your online Smoke Cartel discount coupons, do not hesitate to contact customer service. I have cameras outside my door for packages date time the whole nine yards. You're correct in that we cannot accept returns after a product has been used for legal reasons and we hope you understand. Frequently asked questions and customer support documentation for Smoke Cartel Online Headshop Hi Aaron! If you feel that you might be a good fit, shoot us your resume and a brief summary on why you would be a great fit for Smoke Cartel over to our customer service team: contact@smokecartel.com. We apologize that our support team was not able to follow up or help more with the Route claim. If you call customer service - they don't answer even though it has customer service call hours. Well it didn't even get a label made for it until 11/24 then didn't even leave the facility until 11/25. Always consult your primary care physician or another qualified healthcare provider prior to using marijuana or a marijuana product for the treatment of a medical condition. I would say I can get easily twice as big a cloud with my $30 rig using a torch. I was told I was going to have the piece replaced, upon further discussion my input was ignored regarding why the piece was defective and was told some generic/non helpful advice and now I am being ignored by Smoke Cartel. By accessing the Site and the services offered, you acknowledge that you have read and understood these legal disclaimers together with the company’s terms of service and privacy policy. Thank you for your feedback, have an excellent rest of your weekend! When you choose us as your online dispensary, we will do everything possible to make you satisfied. Smoke Cartel Customer Support & Help Desk. We look forward to helping you out. Learn about Smoke Cartel culture, salaries, benefits, work-life balance, management, job security, and more. Otherwise, the exchange will be done with the next order, or a delivery fee will be asked if the asks for an immediate exchange. ... At such a young age they were able to build an amazing business with the intent to provide excellent customer service. The little wooden pipes with the revolving cover are useless..... the bowl is too small and not lined up well with the hole and imposible to hit..... a truly bad design. Very frustrating experience. Banger will not seal. Save big by shopping online with us. Thanks for your support and understanding, Johnathan! I eventually got tired of waiting and said if it didn't ship I would want a refund and then suddenly like magic the order was shipped and they were sorry about the wait. Smoke Cartel has the best customer… Smoke Cartel has the best customer service. These Terms and any other documentation, agreements, notices, or communications between you and the company may be provided to you electronically to the extent permissible by law. We're very sorry for the delay you've experienced with your order. 567 people have already reviewed Smoke Cartel. We're glad to hear you enjoyed the rest of your items however! Missing items will be sent out immediately or the client will be credited for the cost of the missing items. I picked another item, and it's been a week and I've heard nothing back. I was supposed to have this item already which was a gift, and they haven't even responded to me. Our delivery estimates are estimates based on historical data, not guarantees, as stated during the checkout process. Smoke Cartel is a team of glass enthusiasts and smokers like you. I have never had such a comfortable job in my life. Even at the highest temperature setting this rig barely feels up with smoke. This spoon is beautiful. Hey Nick! Select the order that you’d like to return. It was how the end result was to end up on whether I refered you to my many many smoker friends. ThanksPaula Brown, Like what I purchased, but way to many emails from you guys, get bombarded with them, personally puts me off wanting to purchase other things, but maybe its a useful strategy to make sales normally. A replacement on a piece that's not defective will not work if it's not being used correctly after all! Smoke Cartel, an online seller of glassware, recently used Shopify Plus to integrate a 24/7 live chat function that reduced customer service response times by 93%. Reviews from Smoke Cartel employees about Smoke Cartel culture, salaries, benefits, work-life balance, management, job security, and more. dont bother ordering from this site. 346 people have already reviewed Smoke Cartel. Hi Kyle! Please reach out to our support team via contact@smokecartel.com with some pictures of the joint and we may be able to help you out with a replacement. When you work hard, our managers and CEO notice it, and everybody gets treated like they're family. Please feel free to follow up with our team with any further questions. Long ship times. You can email us directly at contact@smokecartel.com as well! Electronic Communications. Reviews from Smoke Cartel employees about working as a Sales Associate at Smoke Cartel. About Smoke Cartel, Inc. It looks like our team has referred you directly to the manufacturer, HighRise, and you are currently in contact with them attempting to troubleshoot the issue you're experiencing. We can't wait to hear what you think of your purchase. How do I clean a glass blunt? Read about their experiences and share your own! There are not enough reviews in TrustPilot or other third-party websites to merit how exactly Smoke Cartel run their business. Ordered twice from them and honestly it is my fault for believing the good reviews because every order has been a disaster. Shop for highly bioavailable. Why is my package taking so long? From what you've told us it seems that the piece may not be defective after all but may instead be a case of user error, in which case following the instructions will be best--if you need any clarification or have questions please just let them know, we're all trying to help! How Long Is the Ordering Process? Hey Steve! At Smoke Customer Intelligence we are passionately focused on giving organisations the ability to hear and understand their customers’ voices through proprietary software and intuitive insight. You can call or text Smoke Cartel's customer service team at (912) 319-7199 regarding any questions or concerns you have about your order. Thanks for your awesome support of our company over the last year! The company cannot guarantee the accuracy of any Marijuana Information provided on the Site; do not rely on such Marijuana Information. You assume the risk of any-and-all damage or loss incurred as a result of your consumption of marijuana or marijuana products. Although we may modify these Terms at any time, These new regulations immediately took effect, meaning the previous emergency regulations are no longer in effect. Smokes Cartel will exchange damaged or defective cannabis products or cannabis-related accessories for up to five (2) days after purchase. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Smoke Cartel CBD CBD Subscription Box Smoke Cartel CBD. Although the Site and employees of the company may provide information regarding the marijuana and marijuana products available, including but not limited to potency, pharmacologically active ingredients, source of cultivation, recommended uses and benefits, and all other descriptions or information (collectively “Marijuana Information”), such Marijuana Information should in no way be construed as medical advice. I emailed the company directly, and was told since I purchased the Route Insurance, I could contact them for a replacement attachment. Go somewhere where it at least feels like they aren't trying to pull one over on you. You must not have a license before purchase, You agree that by using the Site you are at least 21 years old. Please direct any questions and concerns regarding these Terms to us by email at info@smokescartel.com. Most Popular Articles. The Company provides a marketplace with a wide variety of high quality products, subscription boxes, reliable customer service, and rapid dependable shipping. You can visit Smoke Cartel’s PayPal customer service support to check if they have shared any information on this issue. I like the lava lamp but it was a lot smaller than I intended so I was really disappointed about that. Send Smoke Cartel an Email. Contacting Smoke Cartel Customer Service. Bought an ErrlyBird torch, stooped working 2 days after I opened it.Cool site but the product quality is crap. Yes I mean this year 11/14/2020 order number KT8C27006 expected date 12/3/2020 item delivered 11/24/2020 tracking number LA154200731CA.it took 10 days for them to deliver that one item. Thanks for being a Smoke Cartel customer! I ordered a single piece, the pulsar reclaimer. I responded clarifying the issue and still haven't heard back. With only the quartz banger being exposed, it has passed my test so far. However, since implementing around-the-clock live chat and customer support, Smoke Cartel reports the following results: Overall, customer service response times decreased 93%, from an average of two days to one hour. Hi Alex! - Sean, Co-Founder @ Smoke Cartel Ayse Jester 1 review. I'm not to happy with your company. Hi Bre! Our self serve returns manager will help you process your return quickly and easily. Latest Reviews on Smoke Cartel Products. PLEASE READ THESE TERMS OF USE (ALSO REFERRED TO HEREIN AS “AGREEMENT”) CAREFULLY BEFORE USING THE SMOKES CARTEL WEBSITE. The alpacka pipe is GREAT and I really like the silicone pipe, well made! Hey there! There are always new opportunities, everybody is heard, and problems are always solved. The company is licensed through its leases and affiliations to operate in and out of the State of Colorado for the purpose of retail, bulk purchase, retail, manufacturing, and distribution of marijuana advertising on the site and facility in locations where and under conditions in which such products may be legally or not legally sold. Everything was delivered on time and as advertised. Absolutely beautiful piece and the Smoke Cartel customer service staff are amazing! It took my to contact your company as to where my order was. All Marijuana Information is provided for informational and educational purposes only and is not intended to be a substitute for medical advice under any circumstance. Easily return an item from your Smoke Cartel order for a store credit or refund. From shopping to shipping, if ever you need anything or have questions, our friendly customer service is available for you. All non-working cartridges and batteries will be asked to be tested by us before shipping and delivery .To claim a free exchange for a non-working battery or a cartridge, the test has to be done during the first delivery. Available Tuesday - Friday. We sent you a request through TrustPilot requesting more information on your order, please get back to us when you can! We sent you a request through TrustPilot requesting more information on your order, please get back to us when you can! If you submit comments or feedback to us regarding the Site, they will not be considered or treated as confidential. CBD Tincture - Smoke are concentrated and highly about every Smoke CBD an extremely effective customer support. Things, the smoke cartel CBD very much interesting make: Our countless Detailconsiderations of smoke cartel CBD prove undoubtedly, that the great Added Outweighs: A riskier and very much expensive chirugnic Intervention is avoided It seems there was a bug with the replacement order that was made for the original order that was lost in transit, so our team had to remake the order once we were alerted that it didn't sync. Please note, only orders placed within the last 30 days will be eligible to be returned. I now wont be expecting the piece until 11/30 or later that a whole week longer. Every experience with Smoke Cartel has been bad so I can't in good conscience tell anyone to shop here. I will be ensuring to post my reviews of the situation as to inform future buyers of the company's inadequacies. With respect to any dispute arising under these Terms unless otherwise determined by the company, at its sole discretion. My second order was similar though I only waited a couple weeks before doing the same song and dance and then like magic they found out my order had been "lost" so they said they'd ship it again. We can't wait to hear what you think of your new gear and hope it is well worth the wait! To be eligible for an exchange, any damaged or defective cannabis products or cannabis-related accessories must be accompanied by the original receipt. In June 2017, 30% of all customer service inquiries were resolved in less than 15 minutes. The address and information of the client is kept confidential. There's also a live chat option on the site if you want immediate answers during normal business hours. They also don't accept returns after it's been opened, so I couldn't return. © 2020 Trustpilot, Inc. All rights reserved. Outstanding quality! We welcome comments regarding the Site. The philosophy behind it was that with the growth of this industry and the increasing number of cannabis users (in the US), the demand for new experiences in the form of accessories and products would increase. We'd love to see what we can do to help you out! All the unused items, with their unopened and original packaging, can be returned within 30 days of placing an order. The exchange items will be tested before the replacement takes place. 10am - 7pm EST. About Smoke Cartel Have an excellent week! I still haven't received it and when or if I ever do get what I ordered. Received supposedly American blown rig with an extremely sloppy 14mm joint. Disclaimer Hi Johnathan! Please refer to the instructions you've received from the them. If you operate a website and are interested in linking to the Site: (a) the link must be a text-only link and clearly marked; (b) the link and its use must be in connection with a website of appropriate subject matter; (c) the link and its use must not, nor have the potential to, damage or dilute the goodwill associated with the company’s names and trademarks; (d) the link and its use must not create the false appearance that any program, person, or entity is associated with or sponsored by the company; and (e) the link, when activated by a user, must display the Site full-screen and not within a frame. Glass is very fragile and can unfortunately break from a fall no matter the distance, but luckily we sell replacement glass attachments and atomizers for most of our e-rig selection! Linking to the Site. All non-damaged cannabis product or cannabis-related accessories sales are final. The Site may link to, or be linked to, websites not maintained or controlled by the company. Those links are provided as a convenience and the company is not responsible for examining or evaluating the content or accuracy of, and does not warrant or endorse, any third-party website or any products or services made available through those websites. Before you begin, sign in to your Smoke Cartel account. Assumption Of Liability In case the products you receive are damaged or defective, Smoke Cartel encourages customers to contact their customer service immediately. Finally after another week of waiting the second order was delivered lo and behold the order was wrong. Keep all marijuana and marijuana products out of reach of children and animals. You should read the terms of use and privacy policy for each website that you visit. Have an awesome rest of your week, Lucas, and stay safe! Search. Contact Us Contact Us. Smoke Cartel is the contains no THC, or Cultivaid "Hemp Nectar" CBD glass, accessories and more! And their response is to state that these are estimates on delivery times the problem isnt with the delivery its with your companies abilitity to process the the order at your facility. Smoke Cartel is the trusted online head shop with free shipping, instant returns, and top notch customer support. Still need help? I do not miss when my items are delivered. Derik F. on 12/01/20 Review of Grav Labs Bubble Trap Spoon. Find out what works well at Smoke Cartel from the people who know best. Unfortunately, I was just unhappy with the functionality of this product. Hi Ronnie! The last correspondence was on 12/2/20, and I have yet to back from anyone on the matter.I have not used my purchase as of yet, and am severely disappointed with the business ethics of Smoke Cartel and Route. Smoke Cartel, Inc. (OTC:SMKC) is one of the leading online retailers of glass water pipes, vaporizers, bubblers, spoons, oil, and dab rigs, smoking accessories, and cannabis accouterments. Phone Number (optional) Firstly, the dab rig I bought lasted about 4 days before the atomizer randomly cracked in half. That is when I was informed the battery was out of stock. We are always looking for talented and driven folks to join our growing team. If you can't get a proper seal, then that sounds like a manufacturer defect. Name. Lesson learned with this company! Never disregard professional medical advice or fail to seek it following receipt of Marijuana Information from the Site where your use of marijuana is to treat a medical condition. Non Psychoactive. Uncover why Smoke Cartel is the best company for you. Note You for Other Notes additionally our Customer service. The shipping for my order was fast and efficient. If you leave a message which is the only option - they do not call you back. my first order resulted in a month of radio silence and with nothing being shipped. Thanks! Fast and trackable shipping, well packaged and high quality products.

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