But at the very least, novice professionals need to acquire the hands-on experience and references to advance their careers once they’ve maximized the benefits of a stint in technical support. Please Note: Some of the information for this career guide was gathered from actual job postings, which due to the brief nature of their online presence, are not listed here as sources. Path-Tec has continued to successfully expand its products and services to medical labs around the world, and with that growth comes new career opportunities for high-quality candidates. The good news is that support career options abound. Most of those videos and articles s uggested the data analyst career path. However, fear not: there is clear career progression and salary increases to match! AM CAREER PATH FULL TIME SUPPORT (FTS) 2 Revised: July 2019 YEARS OF SERVICE CAREER MILESTONES AVERAGE TIME TO ADVANCE COMMISSIONING OR OTHER SPECIAL PROGRAMS SEA/SHORE FLOW TYPICAL CAREER PATH DEVELOPMENT 1-4 AM2 AM3 AMAN 4.5 Yrs 2.4 STA-21 60/36 60/36 60/36 1st Sea Tour Billet: Maint Tech/Plane Captain/Collateral Duty Inspector/Maint Turn … What are different career paths in tech? IT Technical Support Officer • Job Description,…, Technical Interview • How can I prepare for a…, Digital Marketer • Job Description, Salary & Benefits. Technical & Professional Career Paths CDOT is responsible for designing, constructing and maintaining Colorado's multi-modal transportation system. Welcome to ITCareerFinder, a world-class web portal designed to help IT pros advance their careers. Photo by Robert Anasch on Unsplash. I think this is very good advice for a few reasons. The objective at this level is to diagnose problems and offer solutions, if possible. With our innovative products and services, we make everyday life smart, simple, sustainable and safe. You must also be willing to work a typical weekday schedule, or shift work, depending on the needs of your employer. How to choose the best tech career path for you Dev Ops, Mobile Engineer, Data Scientist, Project Manager, and Front End — what’s best for you? to consider. La Chupacabra Member Posts: 14 January 2014 in IT Jobs / Degrees. What are essential qualities for a career in technical support? Chief Information Officer (CIO): $169,300 - $259,200Chief Technology Officer (CTO): $168,900 - $252, 400Chief Information Security Officer (CISO): $155,200 - $218,400VP of Engineering: $155,500 - $212,400VP of Information Technology: $162,500 - $199,700 Organizations that hire technical support specialists include: • Large organizations that have their own information technology departments, • Consulting firms that provide technical support services for outside organizations, • Organizations that develop, sell and service software, hardware and other computer technology. Tech Sales Job Description Example: Here’s a look at a tech sales job description example. originally appeared on Quora: the place to gain and share knowledge, empowering people to learn from others and better understand the world. Some technical support specialists may occasionally be required to be on call. Project Support Officer • Job Description, Salary & Benefits, Technical Brewer • Job Description, Salary & Benefits, Technical Sales Engineer • Job Description, Salary &…, Armed Forces Technical Officer • Job Description,…, Technical Author • Job Description, Salary & Benefits. Hours of Work: Technical support specialists typically work normal weekday working hours, or they may work shifts that include working evenings and weekends. Choosing your tech career path: Key takeaways. By comparison, jobs at call centers have a significantly higher projected growth—a 36% increase for the same 10-year period. Technical Support Specialist Salary United States: According to the United States Bureau of Labor Statistics, the median salary level of workers in the Computer Support Specialists occupational group is $46,260 per year. eval(ez_write_tag([[580,400],'academicinvest_com-medrectangle-3','ezslot_2',111,'0','0'])); Although the educational requirements for becoming a technical support specialist vary from job to job, and from employer to employer, you typically need a bachelor’s degree in a field relevant to your work. Bureau of Labor Statistics - United States Government website. Computers run everything, from power plants and the London Stock Exchange, to websites and street lights. All technicians, at all levels, require high levels of patience and good communication skills. Defining your customer service career path. Work Environment: Technical support specialists typically work in an office environment. Retrieved January 14, 2020. Work Environment: Technical support specialists typically work in an office environment. Listed below are careers in our database that are similar in nature to Technical Support Specialist, as they may involve many of the same skills, competencies and responsibilities. In order to join the technical support engineer career path, a bachelor’s degree in computer science, software engineering, information technology or another related discipline is required. If you want to become a technical support specialist you must be comfortable working with impatient and frustrated customers, and be able to remain calm and patient when doing so. The salary level of technical support specialist can vary depending on factors such as their level of education, their level of experience, where they work, the specific responsibilities of their job, and many others. This kind of technical support is almost exclusively done via telephone. Technical support is typically divided into three levels. Success Tip: Be sure to apply for any scholarships that you even barely qualify for, as there are millions of dollars of scholarships that go unused every year due to a lack of applicants! eval(ez_write_tag([[250,250],'academicinvest_com-large-mobile-banner-2','ezslot_6',118,'0','0'])); In order to become effective in a career as a technical support specialist you need to posses a certain set of skills and personality traits. Additionally, you might be required to speak with users over the phone, or even visit clients directly to help solve their problems. They may also repair computer and other specialized equipment, and train users in how to use it. This role may support internal clients, helping to keep employees productive, or external customers of a company, helping them via the telephone or webchat. Technicians at this level may have the ability to remotely access customers’ computers via the internet. first line support) are responsible for helping out with basic user needs. They are typically individuals who enjoy working with computers, as well as identifying, troubleshooting and solving technical problems. Join us as a Support Technician on our Product Services team in Gurgaonto do the best work of your career and make a profound social impact. Steps towards developing a customer support career path 1. • Able to reassure customers that there are solutions for their technology problemseval(ez_write_tag([[300,250],'academicinvest_com-large-mobile-banner-1','ezslot_5',119,'0','0'])); Find schools and get information on the program that’s right for you. Therefore, making sure they are working is incredibly important. eval(ez_write_tag([[250,250],'academicinvest_com-leader-3','ezslot_11',121,'0','0']));eval(ez_write_tag([[250,250],'academicinvest_com-leader-3','ezslot_12',121,'0','1'])); Technical Support Specialist Salary Canada: According to Service Canada, the average salary level of workers in the User Support Technicians occupational group is $45,231 per year. 1 In today’s digital age, consumer behaviour shows that people want fast and easy access to their finances – preferably from a mobile device and application – on a system that allows efficiency in banking, from getting loans, managing investments or tracking budgets. Have a butcher’s at some technical support job roles to begin your journey! Computer support specialists provide help and advice to computer users and organizations. We have never known anything else – but for all the amazing things computers can do, they sometimes go wrong. There is often a large divide between the application side (sometimes called "production") and then general office side (administration, sales, marketing, etc.) Answer by … I do have helping skills, basic computer skills, and have 4 years experience in a call center. Studying one of the university majors listed below is an excellent starting point to becoming a Technical Support Specialist. Please consult the references below to find more information on the various aspects of a career as a Technical Support Specialist. Lots of different types of employers hire computer technicians. Below we've outlined what you'll need to begin a career as a technical support specialist. They may also find jobs with other organizations, such as those contracted to provide technical support services. Included in the Tech Support Professional series are LearnKey Certified courses that will prepare individuals for industry certifications, as well as courses designed to teach users the skills needed to attain and maintain employment. Technical support engineers need to have strong tech backgrounds, of course, but they’ll also need a diverse skill set to find a job along that career path—a mix of hard and soft skills. In general, technical support specialists may be responsible for testing, evaluating, maintaining, and troubleshooting an organization's or an individual’s computer network, software, hardware, equipment and other specialized instrumentation. This is your chance to ditch your dead-end job and achieve financial success in your dream career. Typically, a customer will contact them in order to seek assistance with a technical problem. Understandably, though, they have to get permission first. We’re not limited by a linear track. Some technical support specialists may occasionally be required to be on call. ps career path full time support (fts) 2 revised: july 2019 years of service career milestones average time to advance commissioning or other special programs tour length *note 2 typical career path development 1-4 ps2 ps3 4.8 yrs 2.1 naval academy, nrotc 36/36 36/36 eval(ez_write_tag([[728,90],'academicinvest_com-banner-1','ezslot_4',114,'0','0'])); The job description of a technical support specialist can vary depending on the specific responsibilities of their job. A bachelor’s degree in a field such as Computer Science, Computer Engineering, Information Science or Information Technology will provide you with the necessary skill set and knowledge base to work as a technical support specialist. These tiers are based on a technician’s expertise, experience and level of responsibility. Often, companies provide 24-hour support, so pursuing a career in this area may result in you having to work unsociable hours. Hello, For the last 5 years I've been working as a self-employed IT Technician in London. If the following description sounds like you, then you’re probably well suited for a career as a technical support specialist: Those who become technical support specialists are typically individuals with a natural aptitude in computers and/or electronics. Only the most complex problems are escalated to this level. I am doing a 360 degree career turn. Computer & Information Technology: “Computer Support Specialists.” (September 4, 2019). The invaluable knowledge and experience you can acquire by becoming a help desk technician could serve as the first step to a long and lucrative career in IT. Enter level two technicians (a.k.a. When should you create a career path framework? They may work on-site, which can involve working face-to-face with customers, … One of the speakers made the argument that you should create a career ladder later than you think you need it, a little bit after it is really necessary. The below is a posting for a Sales Development Representative role with Wrike, a project management software solution: Image Source. 2 Once the problem has been identified, they walk customers through problem-solving steps. They may work on-site, which can involve working face-to-face with customers, or they can work remotely, which involves working with customers via online chat, telephone or e-mail. It can help you with everything from choosing a career path to building your resume and cover letters. Although technical support professionals have a reputation for only telling us to turn our computers off and on again, the reality is that these expert teams provide solutions to millions of problems for millions of people every day. About us . As a result, many support specialists must … • Highly skilled in various technical areas, such as information technology, • Must have a natural aptitude in working with technology, • Must be patient when instructing those who are less technically proficient, • Able to remain patient when dealing with frustrating problems and frustrated users, • Able to work well with a variety of personality types, • Must be able to speak clearly and communicate effectively, • Enjoy work that involves analyzing problems and finding innovative solutions, • Have a methodical approach to work that requires precision, • Must be able to effectively isolate variables during troubleshooting, • Able to take responsibility for projects. Challenges: The work of technical support specialists can be quite stressful at times, as they must work under pressure to solve technical problems, often of a critical or time-sensitive nature. 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