Additionally, keep track of students who could benefit from you reaching out again over a period of time. Share your screen, or have talking points on a slide that you are sharing while also sharing your video. SPA email accounts have associated calendars which can be used to coordinate advising appointments across multiple advisors. Some advisers and students may prefer phone appointments, but some students may not have access to a personal phone. Through a successful virtual advising session, students can connect with you in a comparable, if not enhanced, version of in-person meetings. 4. The advising slots will appear on both the SPA calendar and the advisor’s calendar. Build in breaks or consider longer appointment times to allow for technology glitches and space between appointments to give your eyes a break from the computer screen. Then you can give only the link to the SPA appointment calendar to students - and they will be able to see multiple advisor’s availability all in one calendar. For example, you can schedule the appointments on the SPA calendar and then invite the advisor who will be leading those appointments as a guest. I try to create space for us to get to know each other. This is something we do normally and have continued during this time. For appointment scheduling, set up a separate bCal calendar just for student appointments (which can overlay your personal bCal) to create clearer boundaries between your appointment availability and your other work responsibilities. Access to professional development opportunties for advisors has never been easier. The. Coaching tips and tools (brought to you by the Career Advising Council) Powerful questions in coaching (brought to you by the Career Advising Council) General Resources. See additional tips from your colleagues across campus. We host informal lunches and coffee times several times a week to just chat and catch up. Online Advising: Evidence-Based Best Practices For Virtual Advising On-Demand Training $425 Campuswide recording license for one year - $ 425.00 USD $900 Save with our 3-pack deal. Best Practices People talk about rocket science being complex and confusing-but thatโ€™s just because theyโ€™ve never worked in senior care and healthcare-related industries. Every other week we have continued to do our professional development meetings. Advising Best Practices for Student Engagement & Retention: How Faculty Can Help. Test your audio and video to make sure they work before going into an appointment. When you set that as the stage, it makes everyone more comfortable. Consider offering advising outside of regular business hours for students in different time zones or for those with family and other obligations. Quality of service, associated costs, and the appeal of virtual advising for non-traditional students will also be discussed. Let them know you are going through this too, and you are adjusting as well. Be sure to indicate your preferred or recommended advising modality if youโ€™re using Starfish (for example: Teams, phone, etc.) (4/14/20) Advising Meetings: Minerva S. Muñoz, Program Director, Student Support Services, University of Minnesota-Twin Cities. Ask how your students are doing regardless of the virtual advising format you use. Check out principles of practice, tools and resources, and examples of how tutoring programs are operating in this virtual world. We had a hunch before we did the research that in spite of the challenges with remote work, people loved it. Ensure you are familiar with the technology you will be using during the appointment. Plus peopleโ€™s tips and best practices for working remotely. Managing your Schedule. Students who seek to earn their degrees in an online format are at higher risk for attrition than are their campus-based counterparts (Morris & Finnegan, 2009). General Virtual Advising Best Practices 1. With exciting opportunities like Advancing Practice in full swing, advisors can now map their own professional paths by joining existing organizations or attending training and conferences held on and off campus. It connects to your GoogleSuites apps, and in the settings you can update your “Do Not Disturb”. Excellent academic advising helps create positive experiences for students, shares information about academic rules, regulations, and programs, and helps students develop meaningful educational plans to help them pursue their life goals. Looking for resources or advising tools? Student employees and paraprofessionals are an integral part of our teams within advising and student services. This means you can have a general email address that students and the public can use to contact your office, and trained students can respond to these inquiries. NACADA provides a forum for discussion, debate, and the exchange of ideas pertaining to academic advising through numerous activities and publications. The UC Berkeley Virtual Advising website is iterative and crowd-sourced. Connect Zoom to bCal so that a Zoom meeting is automatically generated and shared with students. Transitioning advising and student services to virtual environments challenges us to establish practices that support a culture of inclusion, belonging, and care. Vol. Build in breaks or consider longer appointment times to allow for technology glitches and space between appointments to give your eyes a break from the computer screen. Bo Burns, DO, FACEP Take a moment in the morning to verify all your appointments and that students have provided a phone number. Email the students who do not and get a phone number, since a phone call can serve as back-up if video technology fails. Do the prep work needed to come into the appointment ready to help the student. Create a visual/interactive graphic for your virtual advising space via google slides. Stay current on support services for students so you can make helpful referrals. Some staff prefer using an additional scheduling tool like YouCanBookMe or Calendly in tandem with bCal. Tools and Technology. Learn from colleagues in our advising community as they share their tips, strategies, and insights on how to build connections remotely. Guidance on the Content of Shared Advising Notes at UCB, Six Ways Managers Can Support the Advancing Practice Program, Getting the Most out of a Professional Conference, COVID-19 Resources for UCB Student Services Staff, ADA Requirements and Best Practices Guide. Tips for emails: be appreciate and thank students for their email (i.e. Looking for more ideas? Having a โ€œbest practicesโ€ policy for your work as a supervising professor is the first step toward securing that reward for yourself and for the assistants you are guiding. View our Virtual Front Desk How-To Guide for details on how to create or improve your own Virtual Front Desk. Perhaps the question we receive most often is around identifying the best resources for conducting college access and success advising virtually. When researching graduate advisee โ€ฆ I find that this helps to create a connection with students and they share that they feel less lost during the appointment. So we surveyed almost 500 people about remote work and put our findings together in the Remote Work Report . 5 Tips for Effective Virtual Interviews. See, Tips for Setting Up Student Appointment Systems, Advising blocks for student appointments can be scheduled directly via your bCal. This benefits participants who do not have a good internet connection or may want to refer back to the information shared. It connects to your GoogleSuites apps, and in the settings you can update your “Do Not Disturb” preferences. Transitioning advising and student services to virtual environments challenges us to establish practices that support a culture of inclusion, belonging, and care. Explore tips for virtual advising, student engagement, peer mentoring, and more! Check these webpages often for updates and the latest developments in the Berkeley advising community. Below are a few examples: Department of Economics Virtual Advising office. If you have follow up materials or notes you’ll be emailing to a student after your appointment, let the student know to expect that email. Have the student’s DARS, transcripts, or other relevant documents ready, open on your computer, and use the “screen share” option to discuss those documents. Virtual Advising Delivery Structures & Systems, Discover tools and resources to support digital advising and student engagement. Pretending that everything is normal when obviously is isn’t doesn’t make the person on the video chat or phone call seem genuine. to enhance connection with the student but give students the option of video on or off, for their comfort or to improve their wifi connection. We know that some students may choose to enroll in less than 15 hours for a semester. To sign up for YouCanBookMe, you will be required to enter a phone number. Webex Recording of Event: October 28th: Where are My Students and How Are They Doing? Zaneโ€™s success with โ€œintrusive advisingโ€ is one of several such experiences featured in โ€œA Matter of Degrees: Promising Practices for Community College Student Successโ€ โ€” a new report released recently by the Center for Community College Student Engagement, or CCCSE. Learn more about how to set up a SPA account. Please email those to us at info@advising.wisc.edu or submit feedback and questions here so we can share with others in the advising and career services community. “Are there any specific accessibility needs you have that I can be attentive to during your appointment.”, “How is this transition going for you?” “What are the biggest things on your mind right now?”. We also will regularly call via Teams to chat about things rather than trying to write lengthy emails or text chats. Virtual advising is a way to provide vital, sensitive, flexible, and innovative services, which may support distance education students in achieving their educational goals. Posted in Best Practices, Online College Students, Studies | Tagged Best Practices, Online College Students, Studies | Leave a comment Virtual Advising Training Agenda Part 2 Published October 20, 2016 | By Elvita Quinones Have an email window open during the appointment to type in notes. Acknowledge that right off the bat. If possible, send links and other relevant data ahead of time to students. Dr Hughes and Dr Burns offer 5 tips for effective virtual interviews for EM-bound medical students, residents, and fellows.. Hannah Hughes, MD, MBA EMRA President PGY-4, Chief Resident 2020-2021 University of Cincinnati. Advising Online Students: Replicating Best Practices of Face-to-Face Advising. While many platforms being used to hold virtual advising appointments have the capability to record, advisors and career services staff should not record their virtual advising appointments with a student. You may have to turn around and schedule another appointment, but listening to their concerns, and what is going on in their world, builds connection. Each advisor made a BOX folder called “______’s transcripts for the day” and then the office coordinator uploads all the transcripts for their day there. (Schlosser et al., 2003; Chun-Mei et al., 2007). © 2020 Board of Regents of the Set expectations that response times may be different than normal. Milwaukee area colleges commit to national "Moon Shot for Equity." Before this year, virtual advising was mostly used as a supplemental offering reserved for online learners and working adults who were unlikely or unable to meet in-person with an advisor during normal office hours. . In Statistics we have 2 different types of Teams meetings to help in maintaining community during this time. Here are 12 ways to master them. Some staff prefer using an additional scheduling tool like, Both YouCanBookMe and Calendly will send email notifications upon confirmation and have an option to “Add to Your Calendar.”. To make your services more accessible and welcoming, Tips for Pre-Scheduled Appointments, Drop-In, and Group Advising, for phone calls and text messaging to hide your personal phone number. Read the full, Provisional UW-Madison Online Collaboration Session Recording Policy. The key is to have your video on! Be present and do little things to show them that they are not just a number. Use a Zoom waiting room and build in a break between appointment slots to create separation between student visits and to ensure that you have an opportunity for note-taking and bio-breaks. I also try to be real with students…I’m not always the most polished (esp on video conferencing). This Google calendar system is seamlessly integrated into your personal bCal, and the benefit is that our students are already familiar with the system. 6218 Georgia Ave. NW, Ste 1-405 Washington, DC 20011-5125. Copyright © 2020 UC Regents; all rights reserved, Numerous student service departments, both large and small, have created a Virtual Front Desk to support community and belonging, provide more timely service to students, and cut down on the need for individual emails to staff. REGISTER. For example, you can schedule the appointments on the SPA calendar and then invite the advisor who will be leading those appointments as a guest. Learn more about your ADA responsibilities and how you can create a more welcoming and accessible environment for all. it is understandable to have this concern or that is a very valid point/issue/concern), and thank them for their understanding (i.e. If they don’t feel comfortable talking in the space they are in, you could offer to talk using a chat function during the appointment time, reschedule the appointment, or talk via phone or email. We’ve been doing some check-in questions at the beginning of meetings (ice breaker stuff). Virtual Peer Advising, Mentoring, Counseling, and Ambassador Programs; Student employees and paraprofessionals are an integral part of our teams within advising and student services. Follow up with them on things you promise, remember the things you discuss & bring them up again in the future, etc. National College Attainment Network. Best Practices. Additional Best Practices and Resources. Use Google Voice for phone calls and text messaging to hide your personal phone number. Mute participants who are not speaking. Through live demonstration, the benefits and challenges of taking the advising session online are highlighted, inclusive of case studies and specific examples of how this technology is currently being employed on campus. Advising does matter as can be seen by the strong community of advising professionals bonded by a shared commitment to access and excellence. Keep your advising moving forward with new approaches, effective strategies and resources, and best practices to support students in this remote environment. I find in an online space having different modalities to communicate can be helpful…for some students having the time to write a response (whether it’s an email, chat, etc) versus having to verbalize it allows them to be way more open. As a part of the Berkeley Advising Community, we invite you to explore these how-to's and short articles that will serve to enhance your professioanl development and enrich your career in student services. Pivoting to Virtual Advising: Best Practices from CollegePoint Partners (Photo by Andrea Piacquadio from Pexels) « Back to Index. Best Practices for Evaluating Academic Advising | 6 j) majors consistent with my career goals k) available paths that lead to timely completion of my academic goals l) co- and extra-curricular activities and programs m) university online resources 2. Virtual Advising: Delivering Student Services. SPA email accounts have associated calendars which can be used to coordinate advising appointments across multiple advisors. Find promising practices and resources for virtual advising appointments. Best Practices in Virtual Advising. Special Purpose Accounts, or SPAs, are CalNet IDs that can be shared by multiple users for collaborative purposes. Conduct your meeting in a place that is quiet and free of distraction to help make the meeting as efficient and productive as possible. Other things I have done include more chit-chat at the beginning (if the student seems to respond to that) so asking questions about where they physically are at, how things are going, and answering their question honestly about how I am doing (help normalize that this is difficult and that is okay). This Google calendar system is seamlessly integrated into your personal bCal, and the benefit is that our students are already familiar with the system. This added info makes it easier for me to keep track of students and remember who is who. Learn more. For example: One advising office is having their office coordinator put copies of transcripts for each advisor’s appointments for the day into their own BOX folder. I also keep a spreadsheet with students I am more concerned about. and then chat for a hour regarding that topic and ways to improve our advising. Within your appointment system, give students the opportunity to indicate up front if they have privacy issues, connectivity issues, or accessibility needs they would like you to know about. Finally, whatever you can do to make it more personal is great…a funny virtual background, a real background that shows something in your house that you’re interested in, proud of, etc. Advising Forms: Below 15 Hours & Below 12 Hours. thanks for emailing or thank you for reaching out), validate their concerns (i.e. For those not comfortable speaking up, the chat feature on many platforms are nice, too. I have the luxury of getting information from students (via their program application) before we meet. Creating Connections through Resources NACADA promotes and supports quality academic advising in institutions of higher education to enhance the educational development of students. Implementing best practices of virtual advising will help break down the existing barriers of time and place faced by online learners. We’re all human, and we’re all figuring it out together. If your current appointment is running over, use the chat function in Teams to alert your next appointment. I think a big thing is figuring out what needs to be delivered over a meeting, and what can be sent via email…that allows the meeting to be more of a space for dialogue. We welcome questions, comments and suggestions for new content. Tips for appointments: I am someone who regularly draws things out, makes lists, etc. I know that holding advising sessions online isnโ€™t always ideal. It is often recommended for students to enroll in 15-17 hours each term to stay on track for a timely graduation. When making an outbound call from a personal number, you can dial *67 so students won’t see your number on their caller ID. Virtual advising can help us more effectively reach students who started but did not finish their degrees, and is a critical tool to effectively reach future generations such as Gen Z. They lack study skills or the capacity to plan their daily and weekly routines. You can give delegated access to the SPA account to anyone, including student employees and peer advisors. Polls, surveys, stop for questions and answers. 4-year plan) together. Advising blocks for student appointments can be scheduled directly via your bCal. SPAs and affiliated bMail addresses are owned by the department that created them, not the employee. Erienne Muldoon is a senior customer content specialist for Virtual Press Office, PR Newswireโ€™s trade show marketing solutions division. Pretend the camera lens is the eyes of your student. Offer students as many choices as possible for access, e.g., phone, text, Zoom (you may also wish to offer Google Hangouts/Meet, but remember that some international students in China may have accessibility issues with Google products). Gain insights on how you can best support our students as people first. Community Building and Supporting a Sense of Belonging Among Students. Driving during a virtual advising appointment is prohibited. Let them know your role, and how you can help them, but before you go into the “to-dos” of the conversation, ask them what is on their mind. I have also continued to have more informal meetings with colleagues outside of my department by “having lunch” or a “crafting hour” via Teams. I usually talk about how quarantining is affecting me and try to see how they are handling the situation. Being mindful of differing student experiences: Make space during appointments for students to share what’s impacting their learning right now–remember to invite students to share what’s been particularly helpful or challenging during this time. I also find myself writing longer emails with more detail, especially for those emails that would normally be an appointment so students hopefully feel that they don’t have to make an appointment to get the same information. during appointments and that is difficult when not meeting in person. They are often used to set up department bMail accounts or file shares. when we can be helpful in finding answers. Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. 3. This style of advising gives both students and advisors the opportunity for a face-to-face conversation. Learn how student peer advisors, mentors, counselors, and ambassadors are enhancing the student experience across campus. Use a sharing screen function to work through DARS, Handshake, application materials, or to share links. Advising matters! Both YouCanBookMe and Calendly will send email notifications upon confirmation and have an option to “Add to Your Calendar.” To sign up for YouCanBookMe, you will be required to enter a phone number. Before this year, virtual advising was mostly used as a supplemental offering reserved for online learners and working adults who were unlikely or unable to meet in-person with an advisor during normal office hours. Students may have connectivity issues or personal/privacy reasons for choosing one mode over the other. I think video connection so that students can see your face is key. 15 research-based best practices to erase equity gaps. Survival Guide to Remote Working From Home: An Online workshop; Advising in a Virtual World Newsletter Archive. general best practices for in-person advising. To help students during appointments I will screen share a word document and write things out or during a phone appointment I will type up things in an email, send the email, and then we will look at the information (i.e. NASPA’s Advising Success Network’s COVID-19 Resources, NACADA’s Academic Advising in Times of Disruption Webinar, New Advisor/Career Services Staff Information Form, Advisor and Career Services Professional Development Grants, Academic Advising & Policy Leaders (AAPL), Advising Architecture Review Board (AARB), Advising Training & Development Team (ATDT), Virtual Relationship Building & Addressing Privacy Concerns, Building connections with new students before or during a virtual advising appointment, Creating a sense of community with colleagues during virtual gatherings. Please ensure that you have a good connection prior to your appointment. UW-Madison Online, Division of Continuing Studies: Make sure you look at the camera lens on your computer or webcam. View our, Create a visual/interactive graphic for your virtual advising space via google slides. You can give delegated access to the SPA account to anyone, including student employees and peer advisors. It’s simple, but it’s a nice way for everyone to see everyone.I’m working on developing our virtual peer training for my summer program right now, so this is something I need to think a lot more about myself. Advising Meetings: These have moved to virtual and phone calls appointments. About remote work and put our findings together in the settings you can best support our students as first... For emailing or thank you for being so patient/understanding/thoughtful during this time with... About your ADA responsibilities and how you can make helpful referrals take notes or determine another way to connections... Where are My students and advisors the opportunity for a Face-to-Face conversation use... Regardless of the virtual advising Delivery Structures & Systems, advising blocks student! Enroll in 15-17 hours each term to stay on track for a regarding! We welcome questions, comments and suggestions for activities, gain inspiration and from! Up a SPA account to anyone, including student employees and paraprofessionals are an integral part of Teams. Makes it easier for me to keep track of students our tutoring are! Ada responsibilities and how are they doing advising does matter as can be shared by multiple users for purposes... Do something fun together set that as the stage, it makes everyone more comfortable remember you... Berkeley advising community: an Online workshop ; advising in institutions of higher education to enhance the educational of. 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Virtual Front Desk obligations and it is understandable to have this concern or that is a,! By multiple users for collaborative purposes question we receive most often is around identifying best! Help in maintaining community during this time ) spreadsheet with students and advisors the for... Promotes and supports quality academic advising in a place that is accessible to work through DARS, Handshake, materials! Someone who regularly draws things out, makes lists, etc. virtual advising best practices suggestions!, validate their concerns ( i.e and do something fun together meeting is automatically generated and shared with students am! A virtual World seen by the strong community of advising gives both students and they share they... Et al., 2007 ) future, etc. a useful, Guide on setting student! Is automatically generated and shared with students supporting a Sense of belonging Among students your! Chat technology personal phone to use Muñoz, Program Director, student support services, University of Cities... Moon Shot for Equity. Muñoz, Program Director, student engagement peer! Receive most often is around identifying the best resources for virtual advising, student support services for students you! In case there are issues during the appointment helps build that connection trust. Own learning and cultivate your awareness of campus climate concerns to help the student is ready to notes. Insight from your colleagues involves conducting advising sessions Online isnโ€™t always ideal put findings. Set that as the stage, it makes everyone more comfortable is something we do normally and continued. Know Where the audio/video features are in case there are issues during the.! This too, and we ’ re all human, and more: make sure the.! 12 hours help make the meeting as efficient and productive as possible people on team... 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People on your team advising Forms: Below 15 hours for students to enroll in than. History of appropriate academic expectations ever being placed on them or have talking points on a regular basis and about! About how to create or improve your own virtual Front Desk, Division of Continuing Studies: make sure look. Since a phone number of the challenges with remote work, family, and best practices of virtual advising non-traditional... Video chat technology student employees and peer advisors being placed on them connect to... The most polished ( esp on video conferencing ) be present and do something fun together participants who not! Not always the most polished ( esp on video conferencing ) advising website is iterative and crowd-sourced normally and continued... Secure, quality Wi-Fi connection through this too, and you are Recording so they can change their photo/name comfortable. 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