After waiting a few weeks and still no response, I began to ring the office's number and express my disappointment to several members of the company which confirmed someone would get in touch with me. Reviews There are no reviews yet. We would definitely recommend Benham & Reeves for anyone looking to rent out their property. I am not going to wait weeks whilst they scratched their heads about how to sort it with a small child in the house. If you would like to get in touch for further dialogue, kindly email me, Emily Taylor at info@benhams.com. The team are responsive and are as flexible as possible which is great when you're a landlord overseas. © 2020 Trustpilot, Inc. All rights reserved. Agent explicitly asked if there had been a leak from the shower room. Kind regards, Emily Taylor, Hi Jeremy, thank you for telling us about your experience but we dont manage the property you rented so have no control over the maintenance aspect. after January I was not pursuing this as it wasn't important in my life, I was in the final year at university and the loss of my father had already caused significant distractions and chaos to my life and mental state. Feedback is really appreciated and helps us maintain the level of service our landlords and tenants expect from our property management service. Several interesting practices (6 weeks before references came back, taking a non refundable holding deposit, referencing their wordy legalistic contract to suit their purposes etc). However, I parked all the documents and emails to engage at future date.What I could not understand why my word was good enough to make decisions on deposit to my father deposit but to good enough for the deposit return to me. My home was managed by Benham & Reeves for 6 years. I normally don't leave reviews but felt the need to as the service from Marc in the Hammersmith branch has been absolutely amazing. My home was managed by Benham & Reeves for 6 years. Kind regards, Emily Taylor, B&R, Thanks very much for your lovely feedback about our property management service. Established in 1958, Benham and Reeves are one of the oldest independent estate agents in Hampstead. No talk of refunding me this money (wasn't expected but not surprised it wasn't mentioned). He is always prompt in replying and assisting the customers. after January I was not pursuing this as it wasn't important in my life, I was in the final year at university and the loss of my father had already caused significant distractions and chaos to my life and mental state. Checked out on the 13/12/2019 and they wont get back to us regarding the return of the deposit. He is always prompt in replying and assisting the customers. Why would I say yes take more money off me at a later date? Deposits can take up to 28 days to return, making allowances for any deductions to be agreed and for the landlord to sign the release forms. © 2020 Trustpilot A/S. Buyers Reviews – read what our landlords/clients had to say about London's estate agent Benham & Reeves. Yelp is a fun and easy way to find, recommend and talk about what’s great and not so great in London and beyond. However out the blue without my connect the landlord contacted the Benham and Reeves and requested the original amount he wanted to deduct given to him in November 2016 which Benham & Reeves honour with a strict understanding if there was a dispute this was going to be returned to me. Their sales team, seasoned and professional, in my opinion is a 4 star. Highly recommend NOT to go with them. To stay clear is a good idea.Edited to add: there is no excuse for poor service. Thanks again, Emily , B&R. Thank you for amending your review to let us know you were satisfied with the outcome. On that same day, I receive the same response from William sorry we can't help without the letter from a solicitor(28/05/2020). Its great to hear you are happy and finding the service professional and reliable. The company specialises in a tailored, end-to-end service for homebuyers and … Avoid at all cost. Highly recommend NOT to go with them. We were very pleased with the service from Abbas Efir and Sarah Edwards of Benham & Reeves. Little to no service, always changing contacts and a ton of hidden charges. Why would I say yes take more money off me at a later date? They are the star in the team! Latest Reviews for Benham & Reeves - London Thomas George 27th July 2020. Benham and Reeves analysed sold price records across England from the Land Registry between the launch of the stamp duty holiday on 8 July and the latest available data from 31 August. Show map This is crazy. He handled all my queries promptly and followed through well. However out the blue without my connect the landlord contacted the Benham and Reeves and requested the original amount he wanted to deduct given to him in November 2016 which Benham & Reeves honour with a strict understanding if there was a dispute this was going to be returned to me. Their property mgt team, over the past 4 years with a recent change, remains, over the entire period slow to respond and deserve a 3 star rating while their accounts dept a 5*. Thank you for reviewing our property management service as excellent - this is much appreciated by Abbas and the team. We payed all the bills, inventory was fine and they just ignore us when we ask them about the return of the deposit.I have lost count of how many times we tried to contact them. We rented with this agent for 15 months. The team are responsive and are as flexible as possible which is great when you're a landlord overseas. I believe we assisted you with a tenant update earlier this year and everything went smoothly so I'm sorry to hear of your disapointment here. Since I’ve rented my flat I had the pleasure to be support by ABBAS EFIR. ( I provided ID, death certificate)there was a deduction to the total amount of the deposit which was agreed with the landlord on the amount in January 2016, which was different from the amount the landlord wanted to claim. Promised property would be thoroughly cleaned. Kind regards, Emily Taylor, B&R, Hi Hiffen, we're glad we were able to get the deposit released back to you and bring some closure to this aspect of your Father's estate. The accounts dept has been consistent and efficient in the delivery of their service to the customer. Definitely the worst Lettings agent I’ve ever been with. I provided all the documentation that was requested they contacted my employer and previous landlord both giving a good reference.Benham use LetRef to do reference checks they are a complete scam.They had a better offer on property. Saying no and the shower leaking within a week of moving in. Recently purchased a property with the help of Thomas Grossi who was very professional and always there to help when needed. Excellent service and professional assistance and expertise from the team and specifically from Abbas Efir. Sarah helped us with the handover process and found us a very good tenant. A very reliable person. Someone took up my case and has shown legitimate interest in the situation.Other than that I would describe the experience as relatively good, I've been their customer for 2 years and I am otherwise happy with their services. Abbas Efir who dealt with the property management side for the previous owners was also very kind and helped me close off the old accounts with energy suppliers and was always prompt in replying. This change was not verified with me and perjury was made to facilitate and Benham & Reeves. Kind regards, Tracy, B&R. I provided all the documentation that was requested they contacted my employer and previous landlord both giving a good reference.Benham use LetRef to do reference checks they are a complete scam.They had a better offer on property. Overall very pleased with the service. Get contact details, videos, photos, opening times and map directions. From our flagship office at Heath Street in NW3, we specialise in the rental of quality apartments and houses in Hampstead, West Hampstead, St John's Wood and Belsize Park. Dear James I am Lettings Director at Benham & Reeves Lettings and am very disappointed to read your review. Media Gallery for Benham and Reeves Residential Lettings www.brlets.co.uk Refine your search Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. If you can email me with details of your experience to info@benhams.com I would like to look at what we could have done better. Hi Jimmy, thanks for your positive feedback which is appreciated. Wish you well with your ongoing tenancy. They are the star in the team! Feedback is really appreciated and helps us maintain the level of service our landlords and tenants expect from our property management service. Kind regards, Emily Taylor, Hi Jeremy, thank you for telling us about your experience but we dont manage the property you rented so have no control over the maintenance aspect. Promised property would be thoroughly cleaned. Agent explicitly asked if there had been a leak from the shower room. I am very pleased with the professional service provided by Abbas Efir. Kind regards, Emily Taylor, B&R, Hi , thanks for taking the time to give detailed feedback about the service. Very helpful, enthusiastic and conscientious. Deposits can take up to 28 days to return, making allowances for any deductions to be agreed and for the landlord to sign the release forms. Kind regards, Emily Taylor, B&R, Hi Hiffen, we're glad we were able to get the deposit released back to you and bring some closure to this aspect of your Father's estate. Several interesting practices (6 weeks before references came back, taking a non refundable holding deposit, referencing their wordy legalistic contract to suit their purposes etc). I will see them in court. London, Reeve, Benham, and Reeve Collection biodiversity; americana Digitizing sponsor Smithsonian Libraries Contributor Smithsonian Libraries Language English. First of all took them 2 weeks to call me back just to book a viewing. Thanks again, Emily , B&R. Search for local Letting Agents near you on Yell. They have refused to return my holding deposit. Since I’ve rented my flat I had the pleasure to be support by ABBAS EFIR. To which challenged as previous why they are so special as a company that I need to provide them with such letter, I also notified him if he kept the same stance I would have no choice but take this matter via court it would. We were very pleased with the service from Abbas Efir and Sarah Edwards of Benham & Reeves. Search for local Letting Agents near you and submit reviews. They have refused to return my holding deposit. Its great to hear you are getting a prompt and efficient service. Thanks very much. Before moving to Calleen's current city of Canon City, CO, Calleen lived in McPherson KS. Happy with Abbas and property management team's efficiency and service which is always prompt and helpful. Benham and Reeves Benham & Reeves est.1958 Property lettings & sales specialists with 16 London branches and offices in China, Hong Kong, India, Malaysia & Singapore linktr.ee/benhamsproperty Earlier this year I send email to William with form and value agree and I was ignored. Thank you for your valued business. I have given your helpful feedback concerning our complaints process to the relevant teams so we can action any improvements. I have used BR lettings service (Wapping branch) as owner since 2016. Benham and Reeves is a family-run lettings and sales agent which has been operating since 1958 and now has 17 branches across prime residential locations in London, as well as 5 international offices. Hi Yetunde, thank you for your telling us about your experience which I have since investigated. My father passed in 2015 and for years they been holding into my father deposit refusing to return it until the 10 June 2020.The amount was originally agreed in Jan 2016 and since they refused to return those funds, arguing that I need to provide a letter from a solicitor that stated that I was the executor of my father estate, I didn't want to to that because would incur costs to myself of on average 256 pounds, No understanding why I need to do that because not even Banks requested such document from me and they had larger amounts. Benham & Reeves Residential Lettings. Benham & Reeves hidden fees. Occasional hiccup while dealing with the property manager for my area. Little to no service, always changing contacts and a ton of hidden charges. We did have some delays with exchange/completion, mainly due to the lockdown and owners living overseas, but got there at the end. Although they might deserve 2.5 out 5, I can't score 0.5. Both of them still continued to provide advice even after our tenant moved out which has been extremely helpful. I need to thank him very much for his kindness but above all for his professionalism. Get real customer insight and respond to your reviews… 13 people have already reviewed Benham & Reeves Residential Lettings. Abbas was very encouraged to see your kind words here. We understand the hassle it can be when you are overseas and far away from your London property investment. We have since reviewed everything to see what lessons can be learned and we will try to prioritise such cases going forward and do more follow up to resolve things faster. Salaries, reviews and more - all posted by employees working at Benham and Reeves Lettings. Abbas is always there to attend to needs when they arise. I would also appreciate my first name being taken off the response note. Kind regards, Emily Taylor, B&R, Hi , thanks for taking the time to give detailed feedback about the service. We hope you enjoy your apartment and Kensington with all it has to offer. She has helped us with everything we requested. They dont bother to reply to me.. (Edit from a 1-star rage-review) I had an isolated unpleasant experience with them, asking for a series of repairs at my rent place and not receiving a reply for my request for more than a month, but I have been assured by their Customer Services that this is an isolated incident and that normally they take their customers very seriously. Get to know your customers. We note the 4 stars which sounds like we could have done a little bit better somewhere along the line. I would also appreciate my first name being taken off the response note. About us Benham and Reeves is one of central London's oldest independent property lettings, management and sales specialists. When you are happy and finding the service from Abbas Efir to see this and glad... 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